Privacy policy

Privacy Policy

Last updated: July 29, 2026

At luminamei, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, or communicate with us.

Website:

https://luminamei.com/

By accessing or using our services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you visit or use our website, we may collect certain personal information necessary to provide our services and improve your shopping experience.

The types of information we may collect include:

Contact Information

Including:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address

Payment Information

Including:

  • Payment method details
  • Transaction information
  • Payment confirmation details

Payment information is securely processed through trusted third-party payment providers.

Order Information

Including:

  • Products purchased
  • Products viewed
  • Shopping cart activity
  • Order history
  • Returns or exchanges information

Account Information

If you create an account, we may collect:

  • Username
  • Password
  • Account preferences
  • Saved information

Device and Usage Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website browsing activity
  • Cookies and similar technologies

How We Collect Your Information

We collect personal information through:

Information You Provide

When you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to marketing communications
  • Complete forms on our website

Automatically Collected Information

When you browse our website, certain information may be collected automatically through cookies and similar technologies.

Third-Party Services

We may receive information from service providers that help us operate our store, process payments, analyze website performance, and provide customer support.

How We Use Your Personal Information

We use your information to:

Provide and Improve Our Services

Including:

  • Processing and fulfilling orders
  • Processing payments
  • Arranging shipping
  • Managing returns and refunds
  • Providing customer support
  • Improving our website and services
  • Personalizing your shopping experience

Marketing and Promotions

We may use your information to:

  • Send promotional emails
  • Provide product recommendations
  • Share special offers and updates
  • Improve advertising performance

You can unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Protect our website
  • Verify transactions
  • Prevent fraudulent activities
  • Maintain a secure shopping environment

Legal Requirements

We may use or disclose information when required by applicable laws, regulations, or legal requests.

How We Share Your Information

We may share your information with trusted third parties when necessary, including:

Service Providers

Such as:

  • Payment processors
  • Shipping companies
  • Website hosting providers
  • Analytics providers
  • Customer service providers

These providers only access information needed to perform their services.

Business and Marketing Partners

We may work with advertising and marketing partners to provide relevant advertisements and improve our services.

Legal Compliance

We may disclose information if required by law or necessary to protect our rights, customers, or business operations.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide personalized content and advertisements

You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children under the applicable legal age.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Complete transactions
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to receive a copy of your information
  • The right to unsubscribe from marketing communications

To exercise your rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Store Name: luminamei

Website:
https://luminamei.com/

Email:
jinqichuang2025@163.com