Refund policy

Last updated: July 29, 2026

At luminamei, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following requirements:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • All original tags, accessories, and included items must be returned
  • Proof of purchase or order confirmation is required

To start a return, please contact our customer service team:

📧 jinqichuang2025@163.com

Please include your order number and the reason for your return. Items returned without prior approval will not be accepted.

Return Process

To request a return:

  1. Contact us at jinqichuang2025@163.com with your order details.
  2. Our customer service team will review your request and provide return instructions.
  3. Once your return is approved, please send the item back according to the provided instructions.
  4. After receiving and inspecting the returned item, we will process your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.

We will review the issue and provide an appropriate solution, such as a replacement or refund.

Return Shipping Costs

  • If the return is caused by our mistake, such as receiving a defective or incorrect item, luminamei will cover the return shipping costs.
  • If the return is requested for personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Refund processing usually takes 3-10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after the processing period, please contact us:

📧 jinqichuang2025@163.com

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products caused by customer handling
  • Personalized or customized products
  • Items marked as final sale
  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you need to exchange an item, please contact us first.

The fastest way to receive a replacement is to return your original item following our return process and place a new order after your return has been approved.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: luminamei
Website: https://luminamei.com/

📧 Email: jinqichuang2025@163.com